Privacy Policy

1. Introduction

Chippie ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our quote and invoice management platform.

By using Chippie, you consent to the data practices described in this policy.

2. Information We Collect

Information You Provide

• Account Information: Name, email address, password, and business details when you register
• Business Data: Client information, quotes, invoices, jobs, and related business records you create
• Payment Information: Billing details for paid subscriptions (processed securely by third-party payment providers)
• Communications: Messages you send to us for support or feedback

Information Collected Automatically

• Usage Data: How you interact with the Service, features used, and actions taken
• Device Information: Browser type, operating system, device type, and IP address
• Cookies: Session cookies for authentication and preferences
• Log Data: Server logs including access times and pages visited

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve the Service
• Process transactions and send related notifications
• Send administrative messages, updates, and security alerts
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your data:

• Data is encrypted in transit using TLS/SSL
• Passwords are hashed using industry-standard algorithms
• Access to personal data is restricted to authorized personnel
• Regular security assessments and updates
• Multi-tenant architecture ensures data isolation between businesses

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: Third-party vendors who assist in operating the Service (hosting, email, payment processing)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing
• Protection of Rights: To protect our rights, privacy, safety, or property

6. Third-Party Services

The Service may integrate with third-party services:

• Email Services: For sending quotes, invoices, and notifications
• Calendar Integration: For scheduling and job management
• Payment Processors: For subscription billing
• Analytics: For understanding service usage

These services have their own privacy policies, and we encourage you to review them.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your authenticated session
• Remember your preferences and settings
• Analyze how the Service is used
• Improve performance and user experience

You can control cookies through your browser settings. Disabling cookies may affect Service functionality.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request your data in a portable format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information below.

9. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. We may retain certain data:

• To comply with legal obligations
• To resolve disputes and enforce agreements
• For legitimate business purposes (analytics, backups)

When you delete your account, we will delete or anonymize your data within a reasonable period, except where retention is required by law.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notification for significant changes

Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: support@chippieapp.com